Contact us
Most things are settled fastest from inside your account, where we can already see the order you're asking about. If it doesn't fit any of those, the direct channels below reach the same team.
Start here
Pick the one that matches your question — each goes straight to the people who handle it.
Something's wrong with a live order
Open the order to see where it is, what the kitchen has done so far, and the rider's number once one is assigned. Cancelling is on the same screen while the restaurant has not started cooking.
Track your orderA refund, a charge, or your account
Raise a ticket and the thread stays on your account, so whoever picks it up can already see the order it belongs to. You get a reply in the same place.
Open a ticketYou run a restaurant or shop
Tell us about the kitchen and our onboarding team takes it from there — menu, hours, payouts and the tablet that receives your orders.
Add your restaurantYou want to ride with Zass
Sign up with your bike and licence details, and we'll get you through vetting and onto the road in your own zone.
Become a riderReach us directly
Same team, slower queue — a ticket carries your order with it, a message doesn't.
Office
Lahore, Pakistan
By appointment only
Business, press and partnerships
Not a support question? These reach the right desk first time.
Partnerships
Chains, franchises, corporate accounts and zone-level deals — anything bigger than a single storefront signing up.
partners@example.invalidPress
Interviews, data requests and brand assets. Tell us your deadline in the first line and we'll work to it.
press@example.invalidAnswered already
Worth a look before you write — these cover most of what people ask.